Customer Experience Partner - SCM

APM Terminals

Job Summary

Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.

Responsibilities

• Owns all SCM Operations activities under file management for the customers under purview.
• All file management activities post booking.
• Documentation.
• System updates.
• Operational finance.
• Proactive communication with customer service in case of exceptions.
• Supporting Customer Service in customer query resolution and exception handling.

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