BENGALURU · FULLTIME
Customer Experience Officer
Niyo Solutions
Bengaluru · onsite · Posted 1d ago
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Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Work Timings
Work Location
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking customer support associates that can help us continue providing exceptional customer support. We're growing very rapidly, and we wish to bring you to our team to help us provide our customers with the best support - they deserve the best, and that's what we strive for.
Responsibilities
- To communicate with users via chat, email, and phone within the expected turn-around time (the communication will primarily be in English - Being good at other languages is a bonus).
- To acknowledge and resolve all customer queries, complaints, and issues.
- To communicate users' problems with other departments and ensure that the problem is solved.
- To maintain a positive, empathetic, and professional attitude toward customers at all times.
- To know our products thoroughly, and keep yourself updated with all the changes that take place in them.
- To note any feedback provided by the user, and to pass it to the relevant team.
- To ensure high customer satisfaction.
- To sit with the relevant departments to understand all Niyo processes.
- To ensure that you are meeting all our SLAs (responding in time, maintaining a high customer satisfaction rate, etc).
Work Timings
- We provide 24/7 support to all our customers. Your work timings will depend on the roster that is created for you.
- You will be required to work 9-hour shifts, with rotational weekly holidays.
Work Location
- You will be required to work from our Bengaluru office, Karnataka.
- This is not a remote role.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Experiencecustomer satisfactionCustomer SupportMultilingualsigmaDigital BankingCustomer QueriesBankingMutual FundsPrepaidFintechWealth ManagementCommunication SkillsForexmaintenance
Section · Company
About Niyo Solutions
Niyo Solutions
Financial Services
459
employees
2015
11 years old
Bangalore,Karnataka
India
₹17.4L PA avg
Avg at Niyo Solutions
About
Fintech company offering holistic digital banking solutions
Industries
Financial ServicesInternet
Employee ratings
10 reviews
3.0/ 5
Culture
2.3
Career growth
1.7
Work-life
2.2
Employees rate it well for
Work-Life Balance31Overall Company30
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