Customer Experience Officer

Job Summary

Your job responsibilities include, but are not limited to:

• To communicate with users via chat, email, and phone within the expected turn-around time (the communication will primarily be in English - Being good at other languages is a bonus).
• To acknowledge and resolve all customer queries, complaints, and issues.
• To communicate users' problems with other departments and ensure that the problem is solved.
• To maintain a positive, empathetic, and professional attitude toward customers at all times.
• To know our products thoroughly, and keep yourself updated with all the changes that take place in them.
• To note any feedback provided by the user, and to pass it to the relevant team.
• To ensure high customer satisfaction
• To sit with the relevant departments to understand all Niyo processes.
• To ensure that you are meeting all our SLAs (responding in time, maintaining a high customer satisfaction rate, etc).

Work Timings

• We provide 24/7 support to all our customers. Your work timings will depend on the roster that is created for you.
• You will be required to work 9-hour shifts, with rotational weekly holidays.

Work Location

• You will be required to work from our Bengaluru office. This is not a remote role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.