Customer Experience Ninja

About Gabit

Gabit is an integrated longevity platform with a mission to enable everyone to live healthier and longer. Gabit's philosophy is rooted in the interconnectedness of health, offering science-backed solutions leveraging the key pillars of health and wellness – nutrition, fitness, sleep, and mental wellness.

Gabit is a unique platform globally, which enables users to track and assess 150+ health markers and biomarkers across a Gabit Smart Ring (our own wearable and flagship product), Gabit Smart Scale, CGM and Blood work on one single platform. We go beyond tracking and also help people achieve their goals through an expert team of in-house coaches and through science-backed Gabit products - supplements, skincare - that they can use.

About the Role

As a Customer Experience Ninja, you'll be the frontline hero shaping how customers experience Gabit. From guiding new users through setup, to resolving queries, to motivating them through their health journey you'll ensure every interaction is smooth, human, and seamless.

This role is perfect for someone who loves solving problems, communicating with clarity, and helping people get the best out of their experience.

What Your Day Would Look Like:

• Work closely with cross-functional teams to create a seamless end-to-end customer experience.
• Manage user queries across email, chat, calls, and social media with speed and accuracy.
• Provide clear and accurate guidance on products, services, pricing, and promotions.
• Respond promptly to customer inquiries across all platforms.
• Investigate issues, identify root causes, and resolve concerns effectively.
• Communicate solutions in a crisp, simple, and helpful way.
• Guide new users through setup, and first-time product use.
• Offer ongoing support to help customers stay consistent with their health and fitness goals.
• Conduct regular check-ins to track customer progress and provide tailored suggestions.
• Educate users about key features to help them get maximum value from the platform.
• Gather and relay customer feedback to the product and tech teams to drive improvements.
• Motivate, encourage, and empower customers throughout their wellness journey.

What Makes You a Great Fit:

• Strong written and oral communication skills.
• Problem-solving mindset with the ability to think on your feet.
• Solid interpersonal skills with a customer-first attitude.
• Effective communication: clear, concise, and empathetic.
• Conflict management skills to handle tricky situations calmly.
• Strong MS Excel / Google Sheets skills.
• Ability to multitask and manage multiple platforms simultaneously.
• A natural motivator who loves helping people achieve their goals.
• Passion for health, fitness, wellness, and tech.

Bonus: Experience in customer support, community management, or health-tech.

• 1+ years of work experience with Customer Experience