Customer Experience Manager

Customer Experience Manager- B2C
Experience- 1-7Years (Any industry, NBFC preferred)
Auxilo Reach: Mumbai, Pune, Ahmedabad, Delhi, Bangalore, Hyderabad, Chennai.
Job Description:
We are seeking a dynamic and results-oriented individual to join our team as a Customer
Experience Manager. The successful candidate will be responsible for various aspects of the
loan/product sales process, from client interactions to disbursement. If you are a proactive and
customer-focused professional with a keen interest in the financial services sector, we invite
you to apply.
Key Responsibilities:
1. Client Meetings:
- Meet with prospective clients (In office) to discuss and understand their financial needs.
- Effectively communicate the details and intricacies of our loan and product offerings.
2. Documentation and System Entry:
- Collect all necessary information and documentation from clients.
- Ensure accurate and timely entry of client details into the system.
3. Query Handling:
- Address queries from both customers and the Credit team.
- Oversee the entire process from file login to disbursement, ensuring a smooth and efficient
workflow.
4. Business Development:
- Collaborate with Relationship Channels to create avenues for business inflow.
- Participate in various campaigns and marketing activities to enhance brand visibility.

- Support Relationship Channels as required.
5. Achieving Business Targets:
- Meet allocated business targets based on assigned parameters.
- Utilize leads generated through the Contact Center, Consultants, marketing activities, and
natural market/referrals.
Additional Incentives:
- Reimbursement of petrol and mobile expenses.
- Quarterly incentives based on performance.
Qualifications and Skills:
- Proven experience in sales or a related field.
- Excellent communication (Local state language is must) and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of financial products and services is a plus.
If you are passionate about sales, customer service, and achieving targets, we encourage you
to apply for this exciting opportunity. Join our team and contribute to the success of our
financial services offerings.