Customer Experience Manager

Job title

Customer Experience Manager Weekends Only (Sat & Sun) | Spinny | Delhi NCR & Bangalore

Job description

Most people wait for Friday. Our customers wait for Saturday, because that's when they visit a Spinny hub to choose their next car. We need 2530 people to make that visit memorable.

YOUR WEEKEND AT SPINNY

Morning: Open the hub floor. Housekeeping on track, token system live, refreshments ready.

Midday: The rush begins. Booked visitors and walk-ins arrive together. You track who's who and keep the queue fair.

Afternoon: A family has been waiting. You've already understood what they need, shortlisted cars with them and handed them to the next free Relationship Manager for a test drive. No RM free? You offer a Home Test Drive instead.

Closing: Every happy visitor leaves a CSAT rating, and nobody leaves without a clear next step.

Monday to Friday: Entirely yours.

WHAT YOU'LL OWN

Welcoming every visitor, including families and walk-ins, in a warm, judgement-free way

Running the queue and token system so wait times stay short and visible

Using waiting time to help customers shortlist suitable cars

Working with Hub Managers, Relationship Managers and Delivery/Driver Coordinators so test drives start quickly

Solving problems on the spot during peak hours, including arranging Home Test Drives

Keeping customer satisfaction high, with zero dissatisfied exits and CSAT collected before visitors leave

THIS ROLE IS MADE FOR YOU IF YOU ARE

A working professional who wants meaningful weekend income

From hospitality, airlines, retail or a car showroom, and great with people

A student or fresh graduate who wants real responsibility

Someone who loves cars and enjoys talking about them

THIS ROLE IS NOT FOR YOU IF

You can't commit to every Saturday and Sunday

You prefer a desk to a busy floor

A growing queue makes you anxious rather than energised

WHAT YOU GET

1,000 per day

Weekends-only schedule; your weekdays stay free

A paid training weekend before you start

Experience in customer experience and operations at one of India's leading used-car platforms

GOOD TO HAVE

A valid driving licence

Basic knowledge of car models and features

QUICK SELF-CHECK: if you can answer yes to all three, apply today.

Can you calm an impatient customer with a smile?

Can you handle five things at once without dropping one?

Would you enjoy spending your weekend around cars and people?

HOW TO APPLY

Apply on Naukri, or apply in 2 minutes at https://forms.gle/YfcrHr5j6FE9Aqfp8.