Customer Experience Manager - Retail

We are looking for a Customer Experience Manager - Retail to take ownership of planning, execution, stakeholder coordination and performance tracking.

The position will work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes.

• Take ownership of planning, execution, stakeholder coordination and performance tracking.

• Candidates should bring around 6-10 years of relevant experience, with practical exposure to CX, VOC, service design.
• The role requires someone who is comfortable taking ownership rather than waiting for detailed instructions.