Customer Experience Executive

We are looking for a customer-focused professional to join our Customer Service & Support team. The role involves handling customer queries, providing timely resolutions, coordinating with internal teams, and ensuring a seamless customer experience across various service channels.

Role & responsibilities

• Handle customer queries through calls, emails, chats, and other communication channels.
• Provide accurate and timely resolutions to customer queries related to trading accounts, demat accounts, funds, settlements, statements, and transactions.
• Maintain detailed records of customer interactions and complaints for audit and compliance purposes
• Identify recurring customer issues and highlight them to the relevant teams for process improvement.
• Maintain accurate records in compliance with company policies and SEBI/regulatory guidelines.
• Maintain high standards of customer experience, accuracy, responsiveness, and service quality.

Preferred candidate profile

• Graduate in any discipline.
• 24 Years of experience in Customer Support specifically in Retail Broking firm.
• Good knowledge of MS Office / Excel
• Ability to handle difficult or escalated customers professionally.