Customer Experience Executive

About Mantara

Mantara is redefining Indias luxury architectural hardware industry. We turn everyday fittings into refined design elements that elevate living spaces, blending innovative design, advanced technology, and meticulous craftsmanship. We aspire to be globally recognized for sophistication, elegance, and uncompromising qualitycreating hardware that feels like art.

The Role

This isnt a traditional customer support role. Its an opportunity to become the face, voice, and advocate of a premium brand.

As a Customer Experience Executive, you will own the customer journey from the first product inquiry to post-purchase support. Working closely with leadership, sales, and operations, you will help build lasting relationships, influence sales processes, and ensure every interaction reflects the exceptional quality of our brand.

What You’ll Do

• Be the Brand Voice: Act as the primary point of contact for clients across Chat, Voice, Email, and WhatsApp with empathy and professionalism.
• Consult & Guide: Guide customers through product features, pricing, availability, and customization options.
• Provide End-to-End Support: Handle pre-purchase queries (like product compatibility) and post-purchase needs (installation guidance, warranty claims, and replacements).
• Cross-Functional Collaboration: Partner closely with Sales, Operations, and Logistics teams to ensure seamless issue resolution.
• Drive Continuous Improvement: Gather customer feedback and share insights to help refine products, services, and internal processes.

What We’re Looking For

• Experience: 2+ years of experience in Customer Experience, Support, Success, Hospitality, Retail, or Sales Support. (Freshers with exceptional communication skills are also welcome to apply).
• Communication: Excellent spoken and written English. Hindi fluency is required; knowledge of Kannada or Tamil is a strong added advantage.
• Mindset: Naturally empathetic, confident, calm under pressure, and deeply committed to creative problem-solving.
• Skills: Fast, accurate typing skills, strong attention to detail, and comfort with CRM tools or ticketing systems.
• Bonus: Prior experience in luxury retail or sales support is a strong plus.
• Weekend Availability: Weekend availability is a must

Why Join Us?

• Shape a Fast-Growing Startup: Directly influence customer satisfaction, brand reputation, and company growth.
• Learn & Grow: Gain hands-on exposure to luxury consumer psychology, business operations, and market expansion.
• Culture: Work in a dynamic, independent environment where your ideas matter and your contributions are directly recognized.

Ready to shape the future of luxury home hardware?

Apply now or drop your resume at https://forms.gle/daMCqbGuK65KtBW66.