Customer Experience Executive

QUALIFICATIONS

Any graduate

EXPERIENCE

1-3 years of experience (preferably in facility management)

JOB BRIEF

This position acts as an interface between the mall management and the internal & external customers.

KEY RESPONSIBILITIES

• Managing the entire day to day functioning of the mall.
• In charge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
• Co-ordination with other departments of the mall to ensure smooth operations.
• To check with daily mall report and department reports.
• Shall devise systems and procedures to ensure customers delight.
• Introduce measures & facilities in the mall to improve customer experience.
• Dealing with issues and responding to complaints & grievances.
• Thorough Mall round for cleaning & ensuring the upkeep of mall.
• Loyalty enrolment & registration along with GV and gifts trackers.
• Handling promotional activities.
• Kitchen Audit.
• Retail Store Audit.
• Data management with respect to footfall/vehicle counts etc.
• Oversee the working of other operations sections/activities like Horticulture/Pest Control/Food Sampling/R&R/Agency staff onboarding/agency attendance.
• Lost and Found Management.

REPORTING TO

Manager - Operations

LOCATION

Inorbit Coimbatore.