Customer Experience Executive
Zavya · Gurugram · onsite · Posted 38d ago
About a minute. You'll make an account on the way through.
About this role
We're Hiring: Customer Experience Executive | Zavya
Location: Sector 58 Gurugram, Haryana
Company: Rubenzo Ventures Private Limited (Zavya)
Industry: Fashion & Retail
We are looking for a Customer Experience Executive with 2+ years of experience in customer support or customer experience to deliver exceptional service across calls, chat, email, and social media. The ideal candidate will resolve customer queries, manage escalations, maintain CRM records, and collaborate with internal teams to ensure a seamless customer journey.
Key Requirements:
2+ years of experience in Customer Support/CX (E-commerce/D2C preferred)
Excellent communication and problem-solving skills
Proficiency in CRM tools and Excel/Google Sheets
Customer-centric, organized, and able to multitask
What We Offer:
Competitive salary with performance Bonus
Career growth opportunities
Collaborative work environment
Exposure to fast-growing D2C operations
6 Days Work Module
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