Customer Experience Executive

About EDT

EDT (Everyday Design & Technology) is looking for a dedicated and customer-focused Customer Experience Executive to join our team.

At EDT, we believe that exceptional customer service starts with respecting and empowering our employees. We offer a professional, disciplined, and supportive work environment where individuals are encouraged to learn, grow, and take ownership of their responsibilities.

Key Responsibilities

• Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media in a professional and empathetic manner.
• Provide live product demonstrations to customers and guide them through product features, usage, and troubleshooting.
• Prepare and maintain accurate records of all customer tickets and interactions.
• Reach out to abandoned checkout customers to understand their concerns and reasons for not completing their purchase.
• Ensure regular and timely follow-ups on all open and pending customer tickets until closure.
• Prepare weekly and monthly reports on customer queries, trends, and key observations.
• Coordinate end-to-end with the Customer Experience, Product, and Logistics teams to ensure smooth and timely resolution of customer issues.
• Maintain a high standard of communication, professionalism, ownership, and problem-solving across all customer interactions.

Required Skills & Competencies

• Strong verbal and written communication skills.
• Good problem-solving and analytical thinking abilities.
• Customer-centric mindset with strong attention to detail.
• Ability to manage multiple tasks and follow up effectively.
• Basic understanding of customer support tools and reporting; training will be provided where required.
• Ability to work collaboratively with cross-functional teams.
• Strong sense of ownership and willingness to learn.

Experience

• 0–2 years of work experience in customer service, customer support, customer experience, or a related role.
• Freshers are welcome to apply if they have strong communication skills, the right attitude, and a willingness to learn.

Qualifications

• Graduate in any discipline preferred.
• Qualification requirements are flexible and can be discussed based on the candidate's skills and experience.

Work Details

• Employment Type: Full-time
• Experience: 0–2 years
• Working Hours: 10:00 AM to 7:00 PM
• Working Days: Monday to Saturday
• Work Location: Kamala Mills, Lower Parel, Mumbai
• Budget: INR 3.5 - 4.0 LPA

Why Join EDT

• Professional, respectful, and supportive work culture
• Clear processes and structured learning
• Opportunity to work with a growing consumer-focused brand
• Opportunity to work closely with Product, Logistics, and other cross-functional teams
• A culture that values both customer satisfaction and employee well-being
• Opportunity to take ownership and grow with the company