Customer Experience Executive

We are looking for a proactive Customer Experience & Operations Executive to manage customer enquiries, orders, shipping coordination, returns, warranty support and day-to-day D2C operations.

Key Responsibilities

• Handle customer support via WhatsApp, email, calls and social media
• Monitor website orders and coordinate dispatch/delivery
• Handle returns, replacements and warranty requests
• Resolve customer complaints professionally
• Maintain order, customer and inventory records
• Coordinate with warehouse, courier and internal teams
• Collect customer feedback and reviews
• Support basic website/order backend operations

Requirements

• Excellent written and verbal communication
• Fluent English and Hindi mandatory
• Good computer and Excel knowledge
• Customer-focused and problem-solving attitude
• Ability to work independently and take ownership
• D2C/E-commerce/customer-support experience preferred

Location: Bangalore
Industry: Fitness / D2C / E-commerce