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    Job · 21224484

    PUNE · FULLTIME

    Customer Experience Executive-Stores Business

    Cromā

    Cromā

    Pune · onsite · Posted 5d ago

    Sourced fromNaukri
    Undisclosed0–7 yrsfulltimePune

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    Section · 01

    About this role


    • Develop and implement customer experience strategies to enhance customer satisfaction and loyalty.

    • Collaborate with cross-functional teams to identify and resolve customer complaints and issues.

    • Analyze customer feedback and provide insights to improve business operations.

    • Create and maintain customer relationship management systems to track interactions and preferences.

    • Train and guide staff on providing excellent customer service.

    • Monitor and report on customer experience metrics to measure performance.




    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

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    Section · 02

    Skills

    Customer ServiceCall MonitoringQuality MonitoringCustomer ExperienceQuality Analysiscustomer satisfactionCustomer ComplaintsTrainingQuality AssuranceCustomer RelationshipCommunication SkillsoperationsRelationship Management

    Section · Company

    About Croma

    Cromā

    Cromā

    Retail

    6.8k+

    employees

    2006

    20 years old

    Mumbai, Maharashtra

    India

    ₹5.2L PA avg

    Avg at Croma

    About

    Croma Retail is a one-stop destination for online shopping in India.

    Industries

    RetailConsumer Electronics & Appliances

    Employee ratings

    0 reviews

    3.9/ 5

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