Customer Experience (CX) Executive

Job Title: Customer Experience (CX) Executive

Location: Mumbai, Maharashtra, India

Job Type: Full time

Job Summary

Customer Experience (CX) Executive

Responsibilities

• Highly numerate with excellent proficiency in Microsoft Excel
• Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs
• Ensuring that client information is most updated in CRM tools
• Lead regular status meetings and glean field input through regular connects
• Develop further as professional sales rep by acquiring working knowledge and selling techniques
• Proficient in Zoho and Excel preferred
• Work closely with operations and product managers to effectively prioritize projects to fit business needs
• Follow standard practices, keeping data organized, readable, maintainable, and documented
• Remain current on new and updated information
• Manage the sending of the Quarterly connects and other marketing invitations to client.
• Bright and willing to learn

Requirements

• 2 - 3 years
• Full time

Skills

• Microsoft Excel
• CRM tools
• Zoho

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