MUMBAI · FULLTIME
Customer Experience Consultant
Maersk Global Service Centres
Mumbai · onsite · Posted 2d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Responsibilities
- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): -
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
- At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
- A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
- The job requires limited job and business knowledge at the time of hiring.
- Qualification - Any Graduate
- Atleast 2 years of experience in Customer Service (voice process) in Shipping Logistics industry.
- Should have good communication and presentation skills.
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Section · 02
Skills
Customer ServiceCustomer ExperienceChannel Managementglobal tradedispute managementcase managementCustomer OnboardingApmGlobal OperationsLogisticsOnboardingInternational BusinessoperationsLegalRelationship Management
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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