Customer Experience Consultant

• Customer channel management

• Case Management

• Customer onboarding and relationship management

• Contract and dispute management

• All file management activities post booking

• Documentation

• System Updates

• Operational finance

• Proactive communication with customer service in case of exceptions

• Supporting Customer Service in customer query resolution and exception handling.

What we are looking for:

• Bachelor/Masters Degree with 5-8 years of relevant experience

• The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service

• An individual at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. They possess skills developed through job-related training and on-the-job experience within a specific job discipline

• They have knowledge of standardized work routines and methods, general facts and information but may need support on non-routine problems

• An excellent team player

• Able to work under pressure

• Well organized, efficient and effective, with an eye for detail

• Strong interpersonal and communication skills

• Fluent in English (written and oral)

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.

• Opportunity: Ample opportunities for professional and personal growth.

• Innovation: Join a forward-thinking team embracing cutting-edge technologies.

• Global Exposure: Collaborate with diverse colleagues in an international business environment.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements.