BENGALURU · FULLTIME
Customer Experience Associate
IG Group
Bengaluru · onsite · Posted 4d ago
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Undisclosed1–4 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Core Competencies
What youll need for this role
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Title: Customer Experience Associate
As a Customer Experience Associate, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field!
Responsibilities
- Deliver multi-channel support across calls, live chats and emails (via Intercom and our telephony platform), handling a range of query types
- Work on a 5-day rotational shift schedule.
- Achieve high productivity and quality targets, maintaining 80%+ CSAT scores consistently
- Collaborate with local and global team members across our operations department to ensure seamless customer journeys and fast resolution
- Understand when to escalate to senior team members to deliver the best outcomes for customers
- Ensure first-time resolution wherever possible, taking full ownership of each interaction and query
- Champion customer experience and advocate for process improvements
- Contribute to training materials and process documentation
Core Competencies
- Customer Focus
- Genuine passion for customer service excellence
- Empathy and emotional intelligence across voice and written interactions
- Ability to de-escalate difficult situations professionally
- Drive to achieve positive customer outcomes
- Self-motivated with high personal accountability
- Resilient under pressure with strong time management
- Flexibility and adaptability to work effectively across rotational shifts
- Collaborative approach while maintaining individual productivity
- Continuous improvement mindset
- Strong numerical aptitude and attention to detail
- Analytical mindset with a problem-solving orientation
- Ability to master complex financial products and trading concepts rapidly
- Digital proficiency across multiple platforms and systems
What youll need for this role
- Customer-facing experience, especially a demonstrated ability to handle complex, sensitive issues
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCSATCustomer ExperienceCustomer Supportprocess documentationtrading platforms3mFinancial ProductsFintechCommunication Skillstime managementoperationsFinancial MarketsTrading
Section · Company
About IG Group
IG Group
FinTech
350
employees
1974
52 years old
London
United Kingdom (UK)
₹25.6L PA avg
Avg at IG Group
About
IG Group specializes in financial derivatives, offering services such as CFDs and spread betting to both retail and professional clients in the financial sector.
Industries
FinTech
Employee ratings
10 reviews
2.8/ 5
Culture
2.3
Career growth
1.7
Work-life
2.8
Employees rate it well for
Compensation & Benefits35Work-Life Balance33
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