BENGALURU · FULLTIME
Customer Experience Associate
Grassroots BPO
Bengaluru · onsite · Posted 4d ago
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Undisclosed0–2 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Responsibilities
Eligibility Criteria
Key Skills Required
Work Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are looking for customer-focused and enthusiastic individuals to join our Lifestyle Customer Support team. The role involves handling inbound customer calls, addressing queries, providing product and order-related assistance, resolving complaints, and ensuring a positive customer experience.
Responsibilities
- Handle inbound customer calls professionally and efficiently.
- Assist customers with product-related queries, orders, deliveries, returns, exchanges, and refunds as per process guidelines.
- Understand customer concerns and provide appropriate resolutions.
- Maintain accurate customer interaction records in the CRM system.
- Escalate unresolved issues to the concerned team.
- Follow call handling procedures, quality standards, and service-level agreements (SLAs).
- Achieve defined performance targets, including call quality, customer satisfaction, and productivity.
- Maintain a courteous and customer-friendly approach during every interaction.
Eligibility Criteria
- Qualification: PUC / 12th Pass or any graduate.
- Experience: Freshers and experienced candidates can apply.
- Good communication skills in English and the required regional language, as per process requirements.
- Basic computer knowledge and familiarity with MS Office.
- Strong listening, problem-solving, and interpersonal skills.
- Willingness to work in rotational shifts and rotational week-offs.
Key Skills Required
- Customer service and customer relationship management.
- Effective verbal communication.
- Complaint handling and conflict resolution.
- Patience, empathy, and a positive attitude.
- Basic computer and data-entry skills.
Work Requirements
- Full-time, work-from-office role.
- Flexibility to work in rotational shifts.
- Willingness to work on weekends and holidays as per the roster.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCall QualityCustomer Experiencecustomer satisfactionCustomer SupportcrmCall HandlingCommunication SkillsComplaint Handlinginbound
Section · Company
About Grassroots BPO
Grassroots BPO
BPO
550
employees
2011
15 years old
Bangalore/Bengaluru, Karnataka
India
₹2.3L PA avg
Avg at Grassroots BPO
About
Grassroots BPO, specializes in managing end-to-end client business processes, consulting, setting up BOT model, provides technology solutions & voice platforms.
Industries
BPOConsulting
Employee ratings
10 reviews
3.5/ 5
Culture
3.1
Career growth
2.7
Work-life
3.2
Employees rate it well for
Overall Company35Job Security33
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