Customer Experience Associate

Role Overview
PayGap is looking for a motivated, communicative Customer Experience Associate who can join immediately. This customer-facing role involves approximately 70% chat-based support and 30% customer engagement calls. Female candidates are preferred.

Key Responsibilities

• Respond to customer queries over chat, including transaction updates, app-related questions, and general support.
• Speak with customers to gather feedback and improve their experience.
• Encourage satisfied customers to leave reviews on the Play Store or App Store.
• Contact prospective customers and introduce PayGaps services.
• Work with the team to improve support processes and customer satisfaction.

Requirements

• Strong written and spoken English and Hindi.
• Prior experience in customer support, telecalling, or sales is a plus; freshers are welcome.
• Comfortable making outbound calls.
• A personal laptop or computer and a stable internet connection.
• Self-discipline and the ability to work remotely.
• Must be available to join immediately.

Work Schedule

• Six-day work week with rotational weekly offs.
• Rotational shifts.
• Fully remote role & responsibilities