Customer Experience Associate

Job Summary:
Work Location: Chennai

You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience. You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly.

Key Responsibilities:

1 On-Trip Communication:
Serve as the primary point of contact for clients throughout their travel experience.
Proactively communicate with clients to ensure their needs and expectations are met.
2 Problem Resolution:
Address and resolve any issues or concerns that may arise during the trip promptly and efficiently.
Collaborate with relevant stakeholders to find swift and effective solutions.
3 Destination Knowledge:
Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances.
Provide recommendations and assistance with activities, dining, and local experiences.
4 Emergency Response:
Be available for clients in case of emergencies, providing guidance and support as needed.
Collaborate with emergency services and local contacts to ensure the safety and well-being of clients.
5 Client Satisfaction:
Monitor client feedback and satisfaction levels during the trip.
Proactively seek opportunities to enhance the client experience and exceed expectations.
6 Logistics Coordination:
Assist with any logistical challenges, including transportation, accommodation, and activity reservations.
Coordinate with internal teams to ensure seamless execution of travel plans

Qualifications:

• Excellent communication and interpersonal skills.
  Strong problem-solving abilities and the ability to remain calm under pressure.
  Ability to comprehend and act swiftly in situations.
  Open to working on rotational shifts (including night shifts).
  

Perks and Benefits :

• Start-up Culture
  Free Snacks.
  Medical Insurance of Rs. 3L that covers you and your immediate dependents.
• Allowances are applicable for Shifts.