Customer Experience Associate

Role

Customer Support Associate - International Voice Process

Experience

0-2 Years

Process

Inbound Voice Support

Mandatory Requirement

Excellent English communication skills (Verbal & Written).

Suitable Candidates

12th Pass, Diploma, Graduate, and Postgraduate candidates with 0-2 years of experience and willingness to work night shifts(Mandatory)

Shift

Night Shift (US Time Zone)

Key Responsibilities

Handle inbound customer calls, provide product/service information, troubleshoot customer issues, escalate concerns when required, ensure timely query resolution within TAT, and deliver high-quality customer service.

Required Skills

Excellent verbal and written English communication, customer service orientation, problem-solving skills, multitasking ability, and willingness to work in US night shifts.

Preferred Qualifications

Freshers and Any Industry Prior Experience.

Educational Qualification - 12th Pass

Original 12th Standard Mark Sheet required.