Customer Experience Associate

We seek a proactive and customer-centric Customer Experience Associate to join our team. The ideal candidate will manage customer relationships, ensure satisfaction, and identify growth opportunities. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

Serve as the primary point of contact for customers, managing all aspects of the customer relationship.

Address and resolve customer concerns efficiently or escalate them when necessary.

Proactively identify and suggest improvements in processes to enhance efficiency and customer experience.

Recognize opportunities for revenue growth and increased customer retention.

Act as the voice of the customer, providing insights internally to drive better service and experience.

Ensure compliance with customer agreements and service commitments.

Collaborate effectively with teams to support company goals and objectives.

Required Skills Competencies

Strong analytical and critical thinking abilities with a sharp, agile mindset.

Ability to create structure and processes in areas where they may not yet exist.

Adaptability to manage ambiguity and influence positive change.

High energy, drive, and urgency in delivering outstanding results.

Personal accountability and ownership of tasks and outcomes.

Excellent problem-solving and multitasking skills in a fast-paced environment.

Strong listening skills and customer-focused approach.

Qualifications Experience

Graduate/Undergraduate (Commerce background preferred).

Minimum 1 year of experience in an international voice/email/chat blended

inbound/outbound process.

Knowledge or experience in mutual funds, stocks, or a similar financial sector is highly preferred.

Fluency in Hindi and English with excellent verbal and written communication skills.

Familiarity with CRM systems and customer service practices.

Selection Process

Assessment Round

Interview Round

Operations Round (if required)

HR Round

Work Schedule Location

Work from Office: Monday to Friday (9:00 AM 6:00 PM)

Work from Home: Flexible half-day on Saturdays

Sunday Off