Customer Experience Associate (Vasant Kunj)
Farida Gupta · Delhi · onsite · Posted 40d ago
About a minute. You'll make an account on the way through.
About this role
- Manage large amounts of calls and emails, and social media, if required.
- Identify and assess customers needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Sourced from naukri
Skills
About Farida Gupta
Farida Gupta
56
employees
2011
15 years old
New Delhi, Delhi
India
₹10.7L PA avg
Avg at Farida Gupta
₹3L – ₹6L PA
This role
About
Farida Gupta is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. Our aim is to keep these ebbing crafts alive by designing contemporary wear garments.
We make use of natural materials and indigenous skills with a good dose of modern aesthetics. Fabric is sourced from core artisans centres of the country. Traditional block prints from Bagru, Indigo & Ajrak prints from Kutch and various parts of Rajasthan, Bagh from Madhya Pradesh, Weaves from Bijnor and south of India and contemporary block prints from Sanganer.
Industries
Employee ratings
10 reviews
Culture
2.7
Career growth
2.4
Work-life
3.1
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