Customer Experience Advisor (Weekend Team)

Requirements:

• Minimum 1 year of experience in a customer-facing/sales role supporting international customers via phone and email.
• Experience with customer service software is a plus; we use Zendesk.
• Have outstanding written and verbal communication skills in English, with attention to detail and the ability to write confidently and accurately.
• Ability to build strong rapport quickly and confidently with customers.
• A driven self-starter, self-motivated, with a great work ethic.
• Confident in handling diverse queries, able to easily adapt to any given situation.
• The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark.
• Ability to multitask and appropriately prioritize, handling multiple email inquiries, calls, and admin.
• Exceptional attention to detail and follow-through.