Customer Executive

Job Summary

We are Sisco Jobs, a recruitment consultancy based in Trichy, Tamil Nadu. We are hiring on behalf of our client for the position of Customer Executive in Trichy, Tamil Nadu. Our client is a reputed organization in the Technology sector seeking skilled, motivated professionals. If you meet the requirements below, apply early as positions are limited.

Job Type

Full time

Location

Trichy, Tamil Nadu, India

Responsibilities

• Handle customer enquiries professionally through available communication channels.
• Understand customer requirements and provide accurate information about services and processes.
• Record customer interactions, enquiries, and follow-up activities accurately in CRM or internal systems.
• Resolve routine customer concerns and escalate complex issues to the appropriate team.
• Follow up with customers on pending enquiries, requests, and service issues.
• Coordinate with internal teams to ensure timely resolution of customer requirements.
• Maintain accurate customer records and update relevant information when required.
• Support customer satisfaction and service-quality objectives through prompt and professional communication.

Requirements

• Customer Handling: Ability to understand enquiries and provide clear, professional responses.
• CRM Management: Ability to record and maintain customer interaction data systematically.
• Query Resolution: Ability to identify customer requirements and follow the appropriate resolution process.
• Customer Follow-up: Ability to track pending requests and ensure timely follow-up.
• Service Coordination: Ability to coordinate customer requirements with relevant internal teams.

Preferred Skills

• Familiarity with CRM or customer-support software.
• Basic reporting and data-entry proficiency.
• Understanding of customer-service escalation and ticket-management processes.

Work Experience Requirements

Experience was not specified in the requirement. A typical range for a Customer Executive role is 02 years, including freshers or candidates with customer service, customer support, telecalling, front-office, or related experience.

Education

• Minimum: Typical any bachelors degree/diploma suitable for customer-facing work

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