Customer Engineer (Pre-Sales)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Engineer (Pre-Sales) based in Canada.

This role is designed for a technically skilled and customer-focused professional who can bridge the gap between complex technology solutions and business outcomes. You will partner with sales, product, and engineering teams to drive successful enterprise customer engagements from discovery through implementation planning. The position combines technical consulting, solution design, product expertise, and strategic communication. You will help organizations transform their workflows by demonstrating the value of innovative AI-powered solutions. As part of a growing technical sales function, you will contribute to building scalable processes, tools, and best practices. This is a remote opportunity offering the chance to influence product direction while working with enterprise customers and internal teams.

Accountabilities:: The Customer Engineer will own technical pre-sales initiatives, support complex sales cycles, and help customers understand how solutions can address their operational challenges. The role requires strong collaboration across commercial and technical teams to deliver impactful customer experiences.

Lead technical sales engagements from initial discovery through deal closure, partnering with sales teams to achieve successful outcomes.

Deliver customized product demonstrations focused on customer goals, business value, and real-world use cases.

Translate customer workflows into technical solutions, including configuration approaches, process optimization, and platform capabilities.

Support enterprise evaluations by managing technical discussions, architecture reviews, RFP responses, and security questionnaires.

Build and maintain reusable demo environments, configuration examples, and technical resources aligned with customer segments.

Develop enablement materials, playbooks, documentation, and frameworks that improve the efficiency of the pre-sales process.

Collaborate with product and engineering teams to communicate customer insights, identify product opportunities, and influence roadmap decisions.

Provide customer context to implementation and success teams to ensure smooth transitions after purchase.

Help define and continuously improve technical sales methodologies, processes, and success metrics.

Requirements:

The ideal candidate is an experienced technical sales professional with strong enterprise consulting skills, business understanding, and the ability to communicate complex technical concepts clearly to different audiences.

6+ years of experience in technical pre-sales, solutions engineering, technical consulting, or a similar customer-facing technical role.

Proven experience supporting enterprise sales cycles through technical discovery, architecture discussions, and solution demonstrations.

Strong ability to communicate technical value and business impact to executives, technical teams, and operational stakeholders.

Experience designing solutions, creating demos, and supporting complex customer evaluations.

Knowledge of insurance technology, policy lifecycle management, underwriting, quoting, or rating systems is highly preferred.

Ability to quickly understand industry challenges and translate customer needs into effective technical solutions.

Strong collaboration skills with sales, product, engineering, marketing, and customer success teams.

Comfortable working in a fast-paced, evolving environment with a proactive and adaptable mindset.

Technical proficiency with JavaScript and SQL.

Willingness to travel up to 30% as needed.

Benefits:

Competitive base salary range of $175,000 - $195,000 USD.

On-target earnings (OTE) ranging from $245,000 - $275,000 USD.

Equity opportunities as part of the total compensation package.

Comprehensive benefits package.

Fully remote work environment.

Opportunity to contribute to the growth of an innovative technical sales organization.

Collaborative culture focused on learning, ownership, and continuous improvement.

The chance to work with advanced AI-driven technology transforming enterprise workflows.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1