Customer Engineer, Enablement

ABOUT US

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.

Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

ABOUT US:

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.

With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.

ABOUT THE TEAM

The Enablement team works directly with companies building AI agents for production, getting new LangChain customers off to a fast, confident start. We own onboarding and instructor-led education for our customers, and run focused advisory sprints for accounts that need deeper support on architecture and evaluation.

ABOUT THE ROLE

You'll set the technical foundation for every new customer — teaching their teams to build effectively on the platform and advising on agent development and evaluation as they go.

You are someone who's built real agent systems, can defend the tradeoffs in them, and genuinely loves teaching, whether that's a live workshop for 50 engineers or a 1:1 debugging session with one stuck developer. You'll also build the internal agents and tools that make the Enablement team itself more efficient.

WHAT YOU’LL DO

• Own onboarding and education for new enterprise customers to get them building effectively on the platform, fast

• Design and run live, hands-on workshops that build real product fluency, not just familiarity

• Run focused, time-boxed advisory sprints for customers working through architecture or evaluation challenges

• Build internal agents and tools that streamline how the Enablement team operates — automating our processes so the team scales without just adding headcount

• Create enablement assets (tutorials, reference implementations, best-practice guides) that scale beyond 1:1 time

• Act as the voice of the new customer inside LangChain, feeding friction points back to Product and Engineering

• Stay current on agent engineering practice and fold what you learn into what you teach

WHAT YOU’LL BRING

Technical:

• 3+ years building LLM/agent applications — you've designed real agent architectures and evaluation strategies, not just wired up an API call

• Strong Python, comfortable writing and debugging code live, in front of a customer

Customer-facing & education:

• 2+ years in a technical, customer-facing role (Enablement, Customer Success Engineering, Solutions Engineering, or similar), including experience designing and delivering live workshops

• Genuine enjoyment of teaching — you'd rather leave a customer more capable than impressed

• Can take a complex technical concept and land it with both an individual developer and a room of enterprise stakeholders

Additional:

• Comfortable operating independently in ambiguity, managing several customer engagements at once

• Willing to travel up to 20% for customer engagements

NICE TO HAVE

• You’ve deployed AI agents in production, especially using LangChain, LangGraph, or similar frameworks

• Hands-on experience with LangSmith (evals, tracing, observability)

• Experience with cloud environments (AWS, GCP, Azure), containers, and basic Kubernetes concepts

• TypeScript/JavaScript in addition to Python

Compensation:

• Base Salary $116,000-$195,000

Location: West Coast, United States

Compensation Philosophy:

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

BENEFITS

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.