Customer Engagement Specialist
KLAY Preschool and Daycare · Bengaluru · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Call parents who intend to discontinue or have recently withdrawn their child to understand their concerns and motivations.
- Listen empathetically and document feedback in a structured manner.
- Identify key dissatisfaction drivers and collaborate with internal teams to mitigate them.
- Offer relevant solutions (like center transfers, trial extensions, etc.) to retain the parent s association.
- Share valuable insights and trends with the operations and academic teams.
- Maintain accurate and timely records of all engagement calls and outcomes.
- Support new parent onboarding and engagement initiatives, if needed.
What We re Looking For
- Excellent communication and active listening skills.
- Empathetic and patient demeanor with a problem-solving attitude.
- Prior experience in customer service, tele-calling, or relationship management preferred.
- Comfort with CRM tools or basic data entry.
- Passion for early childhood education is a plus.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About KLAY Preschool and Daycare
KLAY Preschool and Daycare
Education & Training
1.5k+
employees
2011
15 years old
Bangalore / Bengaluru, Karnataka
India
₹4.8L PA avg
Avg at KLAY Preschool and Daycare
About
KLAY is India's leading chain of company owned and company run Preschool and Daycare Centres, recognized for world class childcare and development enabled by a passionate set of teachers and caregivers who provide a safe, nurturing and stimulating environment for children
We enable young parents to return to work, stress free, by adopting a child-centric methodology of care. We work closely with parents to understand how a baby is cared for at home and endeavour to replicate those practices so that the child feels loved and cared for, just as they like it.
We see care and child development as two sides of the same coin. To ensure the best development of the child, the two must go hand in hand. We believe that to provide care without age appropriate learning, is a missed opportunity to develop a child's full potential.
Children are loved and nurtured based on their specific interests, while still being exposed to a wide range of activities that ensures their all-round development.
KLAY is seriously fun for little ones!
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10 reviews
Culture
3.1
Career growth
1.9
Work-life
3.0
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