BENGALURU · FULLTIME
Customer Engagement Manager ? CRM / ERP Functional & Pre-Sale
Acumant
Bengaluru · onsite · Posted 13d ago
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Undisclosed8–13 yrsfulltimeBengaluru
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Section · 01
About this role
Job Overview
- Full-time
- On-site
- Bengaluru, India
- 6-8 years
- Lead customer discovery sessions and translate business needs into solution approaches.
- Support pre-sales activities including proposals, estimations, presentations, and solution walkthroughs.
- Work on CRM, ERP, business application, AI, data, and digital transformation engagements.
- Coordinate between clients, delivery teams, and leadership to ensure successful execution.
- Support Agile project management, requirements clarification, delivery governance, and customer communication.
- Contribute to consulting-led engagements across EU and international markets.
Responsibilities:
- 68 years of experience in consulting, functional consulting, pre-sales, or project management.
- Prior experience with CRM / ERP engagements is required.
- Hands-on implementation exposure to Dynamics 365 Business Central, Dynamics 365 CE, Azure AI, or data engagements is preferred.
- Strong communication, client-facing, documentation, and stakeholder management skills.
- Prior management consulting experience or MBA from IIM / top-tier Indian business schools will be preferred.
- Should be comfortable working in a consulting-driven environment, not as a pure technical consultant.
Responsibilities:
- 68 years of experience in pre-sales, consulting, solutioning, business analysis, or project management.
- Strong ability to understand customer problems and convert them into structured solution proposals.
- Experience in management consulting, technology consulting, or business transformation projects is preferred.
- Exposure to CRM, ERP, AI, Azure AI, data, automation, or enterprise applications will be an advantage.
- MBA from IIM / top-tier Indian business schools or equivalent consulting background will be preferred.
- Should be client-facing, structured, articulate, and comfortable operating in a consulting mode.
Growth Opportunity:
This role offers exposure to EU markets, strategic engagements, AI-driven business applications, and potential relocation opportunities to Europe based on career progression and business requirements.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer EngagementAutomationAgilecrmAzure Aiagile project managemententerprise applicationsBusiness RequirementsArticulatedynamics 365Business AnalysisERPBusiness TransformationDigital TransformationMicrosoft AzureArtificial Intelligence