Customer Engagement Manager ? CRM / ERP Functional & Pre-Sale

Job Summary

• Full-time
• On-site
• Bengaluru
• 6-8 years

Responsibilities

• Lead customer discovery sessions and translate business needs into solution approaches.
• Support pre-sales activities including proposals, estimations, presentations, and solution walkthroughs.
• Work on CRM, ERP, business application, AI, data, and digital transformation engagements.
• Coordinate between clients, delivery teams, and leadership to ensure successful execution.
• Support Agile project management, requirements clarification, delivery governance, and customer communication.
• Contribute to consulting-led engagements across EU and international markets.

Requirements

• 68 years of experience in pre-sales, consulting, solutioning, business analysis, or project management.
• Strong ability to understand customer problems and convert them into structured solution proposals.
• Experience in management consulting, technology consulting, or business transformation projects is preferred.
• Exposure to CRM, ERP, AI, Azure AI, data, automation, or enterprise applications will be an advantage.
• MBA from IIM / top-tier Indian business schools or equivalent consulting background will be preferred.
• Should be client-facing, structured, articulate, and comfortable operating in a consulting mode.

Growth Opportunity

This role offers exposure to EU markets, strategic engagements, AI-driven business applications, and potential relocation opportunities to Europe based on career progression and business requirements.

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