Customer Engagement Executive

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Provide sales support to the team by handling incoming leads, responding to queries, and resolving issues promptly.
  
• Collaborate with internal stakeholders to develop strategies for upselling and cross-selling EdTech products.
  
• Identify new business opportunities by prospecting for potential customers and converting them into paying clients.
  

Desired Candidate Profile

• Strong understanding of EdTech industry dynamics, including e-learning platforms, skill courses, tele/inside sales techniques.
  
• Excellent communication skills with ability to build strong relationships with customers over phone calls.
  
• Ability to work independently as well as part of a team environment; self-motivated individual who thrives on meeting targets.