BENGALURU · FULLTIME
Customer Documentation Developer
Nokia
Bengaluru · onsite · Posted 13d ago
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Undisclosed0–5 yrsfulltimeBengaluru
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Section · 01
About this role
Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.
HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN - Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.
- Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
- Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
- Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages
- Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
- Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
- Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
- Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
You have:
- Bachelor Degree with 7-12 years of experience in technical documentation, preferably in the Telecommunications or Optical Networking domain.
- Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
- Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
- Familiarity with Markup languages (like XML, Asciidoc) and Markdown.
It would be nice if you also have:
- Proficient in Python, UNIX scripting, API documentation, and customer-facing technical content creation.
- Experienced in using AI tools to improve documentation quality, consistency, and workflow efficiency.
- Strong knowledge of Agile and DevOps practices, with hands-on experience in Jira, Confluence, GitHub, and content management strategies.
- Excellent communication skills with the ability to quickly learn technologies, adapt to workflows, and manage documentation deliverables independently.
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Section · 02
Skills
DevopsGithubAgileContent ManagementGraphic Toolsdevelopment life cycleConfluenceAuthoringDevOps practicesComputer NetworksJira AtlassianAI ToolsContent CreationCommunication SkillsAPI DocumentationCorel DrawArtificial Intelligence
Section · Company
About Nokia
Nokia
Telecom
17.3k+
employees
1865
161 years old
Espoo, Southern Finland
Finland
About
Nokia is a technology leader across mobile, fixed, and cloud networks, our solutions enable a more productive, sustainable, and inclusive world.
Industries
TelecomManufacturingElectronics
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