Customer Development Manager - Surabaya HoReCa

About the position   

📍  Location : Surabaya, Indonesia

About the Role As Customer Development Manager, you will be responsible in build and maintain strong relationships with existing customers while actively identifying and acquiring new business opportunities, with a focus on operators. Lead, supervise, and support the performance and development of all teams within the area of responsibility, including distributor sales teams, ensuring effective execution of daily and periodic sales activities. Monitor and control performance against established KPIs and business objectives to consistently achieve sales targets and drive sustainable business growth across the assigned territory.

Key Responsibilities:

1. Customer Management

• Maintain strong relationships with existing FS operators and actively pursue new FS operator with selling story. 
• Provide tailored solutions to meet FS operator's needs and enhance satisfaction across alignment with marketing and trade marketing. 
• Reach out to FS operators leads through cold calling and targeted outreach of FS operators within strategic hit list for achieving FS operator conversion. 
• Understanding the product usage in FS operator across category with depth knowledge on that product on volume, pricing and menu.   
• Identify inactive FS operator and tactical strategies to win them back and expand of product portfolio within FS operator. 

2. Market Intelligence 

• Identify the trend of menu in FS operator based on market trend for exploring the opportunity through menu ideation

3. Performance Monitoring & Reporting

• Monitoring and reporting daily the way of working via CRM to ensure progression on FS operator acquisition and product portfolio penetration. 
• Reporting weekly basis on FS operator update, market potential, strategic hit list and competition

Who We’re Looking For:

• While a bachelor's degree is a plus, we highly value extensive and relevant culinary knowledge and experience. This includes working in various segments of the Indonesian food service industry, such as commercial and social chains, pubs, restaurants, or mass catering businesses (HoReCa) or as an operator.

• We seek a highly motivated individual with a positive attitude who can effectively influence and persuade others. The ability to identify and seize opportunities is also crucial.

• A passion for food and the foodservice industry, coupled with a strong knowledge base, is essential.

• We are looking for an articulate self-starter who demonstrates initiative and the drive to get things done efficiently.

• A valid driver's license and the ability to travel are required.

What We Offer

• A stable career in a company with a strong market presence

• Attractive benefits including Private Medical Care and Employee Retirement Program

• Opportunities to lead impactful projects and contribute your ideas

• A collaborative and supportive team culture with top industry professionals

What’s next  

If this position sounds interesting, please hit the apply button now! If you have additional questions, you can send me an email to nabila.imantiana@florafg.com

We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.   

Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.  

No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.