Customer Delivery Engineer 4

What you will do:

You will lead implementation and adoption activities for Black Duck solutions, helping customers integrate application security into their development lifecycle and realize practical outcomes from their investment.

Design customer-ready solutions: Understand customer goals, technical environments, and success criteria; then design practical implementation approaches for application security, quality, and compliance needs.

Deliver implementations end to end: Plan, configure, validate, and complete implementation work while keeping customers and internal stakeholders aligned on progress, risks, and next steps.

Integrate into DevOps workflows: Support integration of Black Duck solutions into SDLC, CI/CD, and DevOps environments so security becomes part of daily engineering practice.

Advise on secure development: Share best practices for vulnerability management, secure development processes, testing workflows, and operational efficiency.

Enable adoption and customer value: Help customers move from initial deployment to active usage by explaining capabilities, guiding decisions, and supporting adoption planning.

Partner with account teams: Provide delivery insight to internal stakeholders and identify opportunities where customers could gain additional value from Black Duck solutions.

What you will bring:

We are looking for someone who enjoys the mix of technical problem-solving, customer interaction, and delivery ownership. You do not need to know every Black Duck product on day one; curiosity, strong fundamentals, and customer focus matter.

Understanding of application security concepts, software vulnerabilities, or secure development practices.

Hands-on software development experience in Java, C/C++, C#, or a comparable language.

Scripting ability with Python, Bash, PowerShell, Perl, or similar automation tools.

Familiarity with CI/CD, DevOps tooling, and modern software delivery workflows.

Strong analytical skills and the ability to troubleshoot technical issues methodically.

Clear communication style with both technical teams and business stakeholders.

Experience working directly with customers, internal partners, or cross-functional delivery teams.

Helpful experience, but not mandatory:

Technical consulting, professional services, customer success engineering, or implementation delivery experience.

Security certifications such as CISSP, CEH, CSSLP, or equivalent practical experience.

Experience with SaaS and on-premises deployments.

Knowledge of security testing, network protocols, vulnerability management, or software supply chain security.

A track record of building trusted customer relationships and guiding customers through technical change.