Customer Delight Officer

We are hiring for Domestic Customer Support Executive (E-commerce Position.

Location & Contact details :-

• Noida - [phone removed] / [phone removed]
• Gurugram - [phone removed] / [phone removed]
• Bangalore - [phone removed]

Experience:-

• Freshers and experienced candidates can apply.

CTC

• 2.0 LPA to 2.3 LPA

Working Days

• 6 days working with 1 rotational weekly off.

Shift

• Rotational shifts, including night shifts.
• Night shift allowance will be provided as per company policy.

Key Responsibilities

• Handle customer queries and concerns related to e-commerce products, orders, deliveries, payments, returns, refunds, and other services.
• Provide accurate and timely resolutions to customers through calls, chat, or other communication channels.
• Maintain a professional and customer-focused approach during all interactions.
• Understand customer requirements and provide appropriate solutions within the defined process and timelines.
• Record and update customer interactions accurately in the system.
• Escalate unresolved or critical issues to the concerned team when required.
• Meet defined quality, productivity, and customer satisfaction targets.

Candidate Requirements

• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Comfortable working in a customer support environment.
• Basic computer knowledge and ability to navigate multiple systems.
• Willingness to work in rotational shifts, including night shifts.
• Comfortable with a 6-day working schedule.
• Immediate joiners will be preferred.

Compensation & Benefits

• Night shift allowance as per company policy.
• Opportunity to work with leading e-commerce processes.
• Training and career growth opportunities.