Customer Delight Manager (Showroom)

Department: Sales

Reporting To: Sales Manager

Candidate Expectations

Experience: Minimum 2 years, preferably in Auto / Customer Relationship roles

Mandatory Skills: Customer Relationship, Customer Satisfaction, Complaint Handling, Customer Feedback

Education and Certification

Qualification: Graduate Mandatory

Specific Remarks: 2-Wheeler automotive experience preferred.

Detailed Job Description

• Interact with customers before they leave the dealership and ensure their expectations are met.
• Capture customer feedback and identify improvement areas.
• Address customer concerns or coordinate with relevant teams for quick resolution.
• Monitor customer satisfaction, NPS and complaint resolution.
• Support the dealership team in delivering a seamless customer experience.
• Encourage repeat visits and strengthen customer relationships.
• Share customer feedback and insights with management.

KEY SKILLS: Customer Experience, Customer Relationship Management, Customer Delight, Customer Feedback, NPS, Complaint Handling, Customer Satisfaction, Communication Skills, Active Listening, Empathy, Problem Solving, Conflict Resolution, Professionalism, Composure, Process Adherence, Dealership Operations.

Other Specific Remarks

• Graduate mandatory.
• Minimum 2 years of experience preferred.
• Auto/ 2-Wheeler experience preferred.
• Candidates from Hospitality, Finance/Insurance, Retail and Communications can also be considered.
• Strong customer-facing and communication skills required.