Customer Delight Executive

Role & responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints effectively and promptly.
• Provide accurate information about products, services, and processes.
• Ensure high levels of customer satisfaction through excellent service.
• Manage high call volumes of up to 100 calls per day efficiently.
• Document customer interactions and maintain accurate records in the system.
• Follow company guidelines, call scripts, and quality standards.
• Coordinate with internal teams to resolve complex customer issues.
• Achieve individual and team performance targets and KPIs.
• Ensure compliance with company policies and procedures.

Preferred candidate profile

• Prior experience in customer service, customer support, or a similar customer-facing role.
• Strong verbal and written communication skills.
• Fluency in multiple regional languages.
• Customer-focused approach with the ability to understand and resolve customer concerns.
• Ability to handle high-volume customer interactions and up to 100 calls per day.
• Good problem-solving and coordination skills.
• Ability to work effectively with internal teams to resolve customer issues.
• Comfortable working in a fast-paced environment and meeting performance targets/KPIs.
• Flexible to work 6 days a week with a rotational weekly off.