Customer Delight Executive

Company Description StemCyte India Therapeutics Pvt. Ltd., part of StemCyte Inc., is a world leader in cord blood banking and has been operating in India since 2010 through a joint venture with Apollo Hospitals and Cadila Pharmaceuticals Ltd. StemCyte India is the only cord blood bank in the country engaged in both private and public cord blood banking, as well as clinical trials and therapeutic applications. The company is strategically located within the Apollo Hospital campus in Ahmedabad, Gujarat, providing close integration with a leading healthcare provider. Its partnership with Apollo Hospitals offers a strong clinical environment and distinctive advantages to clients seeking advanced, reliable stem cell banking services.
Role Description This is a full-time, on-site role based in Guwahati for a Customer Delight Executive. The role involves interacting with customers and families, responding to inquiries, and providing clear, empathetic information about cord blood banking services and procedures. The Customer Delight Executive will handle customer support calls and messages, manage follow-ups, address concerns, and ensure timely resolution of issues to maintain high customer satisfaction. Responsibilities also include coordinating with internal teams for service delivery, maintaining accurate records of customer interactions, and proactively identifying opportunities to improve the overall customer experience. The role requires consistent adherence to quality standards, professional conduct, and a strong focus on building trust and long-term relationships with clients.
Qualifications

• Demonstrated customer satisfaction and customer service skills, with a strong focus on delivering a positive experience.
• Maintain good relationship with (gynaecologist) by visiting them regularly.
• Customer support experience, including handling queries, complaints, and service follow-ups in a structured manner.
• Strong communication skills, with clear, respectful, and empathetic verbal and written interaction.
• Analytical skills to understand customer needs, review feedback, and suggest improvements in processes.
• Bachelor's degree in any discipline; qualifications in healthcare, life sciences, or business are an advantage.
• Prior experience in healthcare, diagnostics, or service-oriented industries preferred but not mandatory.
• Ability to work on-site in Guwahati, manage time effectively, and collaborate with cross-functional teams.
• Proficiency in basic computer applications and CRM tools; familiarity with regional languages is beneficial.