Customer - CS&D - Telecom - Consultant

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance.

The team:

CS&D is about much more than just the numbers. It's about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Learn more about Customer.

Your work profile:

At Deloitte, we're expanding our Telecom Consulting practice and looking for passionate & self-driven professionals for Consultant/Senior Consultant roles:

Level & Experience:

• Senior Consultant: 5+ years relevant working experience
• Consultant: 3 to 5 years relevant working experience

Key Responsibilities:

• Working with internal teams and clients to deliver short term/ long term engagements pertaining to Customer Strategy & Implementation
• Drive commercial excellence initiatives across telecom business units, focusing on revenue assurance controls & frameworks, margin optimization, collection analytics, customer experience reviews, and OSS/BSS transformation for operational efficiency
• Developing business strategies to address revenue growth, cost optimization and market expansion for TMT clients
• Leveraging data analytics to uncover insights, optimize performance and support strategic decision-making across technology, operations and go-to-market initiatives
• Assisting seniors in responding to client requests, RFPs and problem statements with business development activities
• Designing dashboards and performance monitoring frameworks to track key business outcomes
• Acting as a trusted advisor to client leadership, presenting recommendations and transformation roadmaps
• Facilitating client workshops, stakeholder interviews and structured problem-solving sessions
• Building the relationship between Deloitte and client's project team

Job Qualifications:

• Bachelor's or master's degree in business, Engineering, Technology or related fields
• Experience in Telecom sector is mandatory and willingness to work across sectors
• Understanding of the Telecom value chain and experience in some of these areas - OSS/BSS transformation, revenue assurance, margin maximization, cost optimization, maturity assessment, business process reviews, RAFM tool implementation, process benchmarking, KPI development, product rationalization and pricing
• A base level of knowledge in business strategy, marketing, finance, operations and data analysis techniques
• Proficiency in tools like Excel, SQL, Python (optional), and BI platforms to analyse large datasets and derive insights
• Outstanding interpersonal and communication skills, both written and verbal
• Strong problem-solving mindset to analyse complex challenges, identify root causes and deliver effective, innovative solutions
• Ability to travel domestically or internationally for long-term project engagements

Location and way of working:

• Base location: Bangalore/Delhi
• This profile involves frequent / occasional travelling to client locations
• Working from the office at least 3 days a week is mandatory, with a hybrid model tailored to each domain's specific needs

Education:

• B.Tech / B.E. (preferred), any other bachelors is okay