Customer Coordinator - Textile/Home Textile

Role & responsibilities

• Customer Satisfaction: Timely response to customer queries, smooth sample registration and report delivery, and building long-term client relationships while maintaining and improving NPS.
• Business Development: Support identification and development of new business opportunities and ensure retention of existing clients to drive revenue growth.
• MIS & Reporting: Prepare meaningful MIS, dashboards, presentations, and customer insights to support management decision-making.
• Coordination & Operations: Work closely with operations and marketing teams to resolve service issues and improve efficiency and productivity.
• Standards & Performance: Ensure adherence to company policies and standards, achieve set goals improve employee competencies, enhance customer satisfaction, and contribute to increased business turnover

We are Looking for You with

Qualification : Any Graduate.

Relevant Experience: 3-6 years

Expertise at

• Excellent Knowledge & experience in the field of Soft goods (textiles)in both physical and analytical parameters.
• Proficient in Ms. Excel & PPT.

Candidates will be preferred with experience of dealing with US Buyers.

Please share your updated CV at [email removed]