Customer Contact Comms Specialist-Voice

 About The Role  



Skill required: Omnichannel - Customer Service



Designation: Customer Contact Comms Specialist



Qualifications:Any Graduation



Years of Experience:7 to 11 years


Language - Ability:English(International) - Expert

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.



What would you do?
Role DescriptionThe Promotion Support Back-Office team plays a critical role in supporting the implementation and management of customer promotions and offers that cannot be automated. They ensure accurate and timely application of manual promotions, working closely with relevant teams to validate eligibility, process adjustments, and resolve any customer or system-related issues. Their work helps maintain a seamless customer experience and ensures promotional integrity across all channels.Role overviewCL9 Commercial Team (Promotion Support) role managing customer promotion implementation and integrity across channels.



What are we looking for?
skills and competencies

Strong coordination and stakeholder management

Attention to detail

Commercial awarenessExperience and qualifications

Experience in campaign or promotion operations

System configuration experience advantageous




Roles and Responsibilities:
Key responsibilities

Configure and manage promotions

Validate eligibility and process adjustments

Resolve promotion-related issues

Coordinate with cross-functional teams

 Qualification 
Any Graduation