Customer Contact Comms New Associate-Voice

Accenture · Bengaluru · onsite · Posted 66d ago

Undisclosed0–1 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

Skill required: Omnichannel - Customer Communications

Designation: Customer Contact Comms New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions

You will also be responsible for closing the fault and complaints within SLA s.Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile

It ensures that customers can interact with a brand consistently, regardless of the platform they use

The goal is to enhance customer satisfaction and engagement

Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints

Customer communications can happen over the phone, via text, over chat, or face to face.What are we looking for Resource with good communication skills, and prior experience in customer service

Procure to Pay Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shifts

QualificationAny Graduation

Sourced from naukri

Skills

Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportSLACommunication SkillsoperationsSalesmarketing

About Accenture

Accenture

IT Services & Consulting

350k+

employees

1989

37 years old

Dublin

Ireland

About

Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

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IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

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