MUMBAI · FULLTIME
Customer Contact Comms Associate
Accenture
Mumbai · onsite · Posted 71d ago
Sourced from
Undisclosed1–3 yrsfulltimeMumbai
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Section · 01
About this role
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
What would you do
The Business Inbound Voice Agent is responsible for handling inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.
, Manage inbound voice calls from business customers, addressing a wide range of enquiries.
Provide support across key areas, including:
Billing and payment enquiries
Product and service support
Handset and device assistance
Retail-related queries
General account enquiries and administration
Diagnose and resolve customer issues efficiently, ensuring minimal disruption to business operations.
Identify and act on upselling and cross-selling opportunities to drive additional revenue.
Promote relevant products, services, and solutions aligned with customer business needs.
Maintain accurate and detailed records of all customer interactions within CRM systems.
Ensure compliance with internal processes, policies, and regulatory requirements.
Collaborate with internal teams to resolve complex customer issues and improve service delivery.,
What are we looking for
Strong customer service orientation with the ability to build rapport with business customers.
Commercial awareness and ability to identify sales and retention opportunities.
Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
Ability to multitask and manage call handling, system navigation, and documentation simultaneously.
High attention to detail and accuracy when updating customer records.
Resilience and ability to perform in a target-driven, fast-paced environment.,
Roles and Responsibilities:
Experience handling inbound calls in a contact centre or similar environment is advantageous.
Familiarity with CRM systems and call handling platforms is beneficial.
Telecommunications or technology sector experience is desirable but not essential.,
Qualification Any Graduation
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer Retentioncrmcrm systemsnavigationOmni ChannelB2BInbound CallsInbound VoiceCall HandlingCommunication SkillsAdministrationcomplianceBusiness Operationsinboundaccount managementInbound Sales
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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