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    Job · 17739225

    Accenture logo

    Customer Contact Comms Associate-Voice

    Accenture · Mumbai · onsite · Posted 37d ago

    Undisclosed1–3 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Omnichannel - Customer Service

    Designation: Customer Contact Comms Associate

    Qualifications:Any Graduation/12th/PUC/HSC

    Years of Experience:1 to 3 years

    Language - Ability:English(International) - Proficient

    What would you do
  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
    Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
    Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

    What are we looking for
  3. Customer Satisfaction
  4. Ability to meet deadlines
  5. Ability to perform under pressure
  6. Ability to work well in a team
  7. Adaptable and flexible
  8. Written and verbal communication

  9. Customer Care

    Roles and Responsibilities:
  11. In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  12. Your expected interactions are within your own team and direct supervisor
  13. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  14. The decisions that you make would impact your own work
  15. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  16. Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation,12th/PUC/HSC

    17. Sourced from naukri

    Skills

    Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportCustomer Carehandling escalationsOmni ChannelSLAoperationsSalesmarketing

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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