Customer Contact Comms Associate - Voice
Accenture · Mumbai · onsite · Posted 47d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation/12th/PUC/HSC
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Intermediate
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for Primary skill - Customer Service - P4
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.Your expected interactions are within your own team and direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.The decisions that you make would impact your own work.You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation,12th/PUC/HSC
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation/12th/PUC/HSC
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Intermediate
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for Primary skill - Customer Service - P4
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.Your expected interactions are within your own team and direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.The decisions that you make would impact your own work.You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation,12th/PUC/HSC
Sourced from naukri
Skills
Customer Serviceemail and chatcustomer satisfactionCustomer Supporthandling escalationsOmni ChannelSLAoperations
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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