Customer Contact Comms Associate-Voice
Accenture · Bengaluru · onsite · Posted 72d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for
Resolve customer complaints, troubleshoot issues, and provide accurate information about products and services.
Maintain high levels of customer satisfaction by delivering friendly and effective support.
Document customer interactions, issues, and resolutions in the CRM or ticketing system.
Escalate complex issues to the appropriate department when necessary.
Follow company policies, service standards, and quality guidelines.
Meet key performance indicators (KPIs) such as response time, resolution time, customer satisfaction (CSAT), and productivity targets.
Collaborate with internal teams to ensure prompt issue resolution.
Stay up to date with product knowledge, policies, and processes
Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
Resolve customer complaints, troubleshoot issues, and provide accurate information about products and services.
Maintain high levels of customer satisfaction by delivering friendly and effective support.
Document customer interactions, issues, and resolutions in the CRM or ticketing system.
Escalate complex issues to the appropriate department when necessary.
Follow company policies, service standards, and quality guidelines.
Meet key performance indicators (KPIs) such as response time, resolution time, customer satisfaction (CSAT), and productivity targets.
Collaborate with internal teams to ensure prompt issue resolution.
Stay up to date with product knowledge, policies, and processes
Roles and Responsibilities:
Qualification Any Graduation
Sourced from naukri
Skills
Customer ServiceCSATCustomer Experiencecustomer satisfactionCustomer Supportcrmhandling escalationsOmni ChannelCustomer ComplaintsLive ChatSLATicketing SystemticketingoperationsSalesmarketing
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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