Customer Contact Comms Associate-Voice
Accenture · Mumbai · onsite · Posted 71d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Omnichannel - Service Desk Voice Support
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
What would you do
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for
Roles and Responsibilities:
Qualification Any Graduation
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportTroubleshootinghandling escalationsOmni ChannelSLAoperationsSalesService OperationsmarketingVoice Support
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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