Customer Contact Comms Analyst - Voice

Skill required: Omnichannel - Banking Customer Service

Designation: Customer Contact Comms Analyst

Qualifications:Any Graduation/12th/PUC/HSC

Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Assist customers in the banking sector, addressing inquiries, resolving issues, providing information on products and services, & ensuring a positive customer experience.

You will be aligned with our Customer Support vertical and help us in managing resolving query, handling escalations, complaints & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA s.

Candidate who has Strong communication, articulation, and empathy and is good in Banking process is preferred here

Support customers in the banking industry by handling inquiries, resolving concerns, sharing information about products and services, and delivering a positive customer experience.

Strong communication, articulation, and empathy are essential

What are we looking for?

Primary skill - Banking Customer Service - P5

Secondary skill - Service Desk Voice Support - P5


Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems.

Your day to day interaction is with peers within Accenture before updating supervisors.

In this role you may have limited exposure with clients and or Accenture management.

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.

The decisions you make impact your own work and may impact the work of others.

You will be an individual contributor as a part of a team, with a focused scope of work.

Please note that this role may require you to work in rotational shifts

Should have Desired banking expertise like:oBanking fundamentals.oLoans and mortgages.oFinancial hardship handling.oPayments and transactions.oFinancial issue resolution.

Qualification
Any Graduation,12th/PUC/HSC