Customer Contact Comms Analyst-Voice

 About The Role  



Skill required: Omnichannel - Customer Communications



Designation: Customer Contact Comms Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.



What are we looking for?
Ability to work well in a teamAdaptable and flexibleAgility for quick learningCollaboration and interpersonal skillsWritten and verbal communication



Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts

 Qualification Any Graduation